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FAQ

  • Consent
    By purchasing our products, you hereby consent to our disclaimer and agree to its terms. This document was last updated on January 1, 2023
  • Color Disclaimer
    Due to variations in monitor settings, Ashanti's Closet makes no guarantees regarding color matches of product. Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the Ashanti's Closet thread guide options. Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
  • Size Disclaimer
    We make every effort to give you accurate information regarding manufacturer reported sizing information and dimensions for our products in our size guides. Please note that due to the nature of the manufacturing process, from time to time product sizing may vary slightly. Ashanti's Closet is not responsible for sizing variations in the manufacturing process.
  • Return, Exchanges & Refunds
    All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company. If the product you received is deemed defective, your order is eligible for a refund.
  • Oversold Items
    It is uncommon but under the unfortunate circumstance that an item has been oversold, and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item, you will be refunded shipping also.
  • I received a wrong/defective product
    We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to email us to notify us of the mix-up. Please include your order number, name, and email used on the order. Make sure to specify the issue: the original product ordered as well as the actual product you received, including the style/design, color, and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or the wrong item.
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